While many of the worst actors operate at the margins of American commerce, complaints about subscription services have been lodged even against well-known companies. In 2014, satellite radio provider Sirius XM agreed to pay $3.8 million in a settlement with 45 states and Washington, D.C., over claims that it made it difficult for customers to cancel, automatically charged them without enough disclosure, did not provide timely refunds and other complaints. In addition to the cash settlement, the company agreed to change some of its business practices.